Privacy Policy
1. General
1.1 Forward Point Solutions Limited, registered number 15258381, with its registered office at 128 City Road, London, EC1V 2NX, UK ("the company", "we" or "us") is committed to protecting your information and respecting your privacy. This Privacy Policy, together with our Terms & Conditions and any other documents referred to, sets out the basis on which any personal data we collect from you, or which you provide to us, will be processed by us. This includes data collected through our website or in connection with your account.When you complete any form, speak with our staff, or submit any details to us, we will collect, use, and disclose your personal information in the manner described in this Privacy Policy.Please read this Privacy Policy carefully to understand our views and practices regarding your personal data, how we use it, and how we will treat it. If you do not agree with this Privacy Policy, please do not use our services.
1.2 Changes to this Privacy Policy
Any changes we make to this Privacy Policy in the future will be posted on this page. Any new Privacy Policy will be effective from the time it is posted. We reserve the right to make changes to our Privacy Policy at any time, where such change is required by applicable legislation. If we make any material changes to how your personal data is used, we will notify you by email before the change becomes effective. You may object to any new use of your personal data by contacting us at compliance@forwardpointsolutions.com.
2. Information We Collect
2.1 Information We Collect from You
We may collect and process the following data about you:Personal data, such as your title, full name, nationality, current address, email address, mobile number, home telephone number, date of birth, and any proof of identity and/or address that we may request.Details of any transactions you carry out either through our website or over the phone or email.Details of any bank account, debit card, or other payment methods used by you.Your participation in any promotions.Correspondence that you send us.Calls made to or from us.Surveys you complete.Information collected through cookies.Your IP address, login times, operating system, and browser type.Details of your visits to our website, including traffic data, location data, and other communication data.
2.2 Information We Collect from Third Parties
To fulfill our legal obligations, we may obtain information about you from third-party agencies, including credit reference and fraud prevention agencies, to prevent fraud and minimize our financial risks.
3. How We Use Your Information
We will use your personal data to provide services requested or products ordered. The legal basis for processing includes; Contractual Obligation: To manage and perform the contract between us. Legitimate Interests: For governance, accounting, and business operations, including sending marketing communications with your consent. Legal Obligation: To comply with legal and regulatory requirements. Consent: When you have given us consent to use your personal data for specific purposes, such as marketing communications.
4. Storing Your Personal Data
4.1 Where it is Stored
The data we collect from you may be transferred to and stored outside the European Economic Area ("EEA") to fulfill your requests or for other legitimate business purposes. We take all reasonable steps to ensure your data is treated securely.
4.2 Security
We are committed to ensuring your information is secure, and we use Secure Socket Layer (SSL) technology with encryption. However, you are responsible for keeping your account login details secure.
4.3 Retention
We are required by law to retain certain records for at least five years after the closure of your account, including personal data such as your name, contact details, customer number, and transaction history.
5. Your Rights Under GDPR
You have the following rights under the General Data Protection Regulation (GDPR):
Right to be informed, Right of access, Right of rectification, Right of erasure, Right to restrict processing, Right to data portability, Right to object, Rights in relation to automated decision making and profiling. If you have any concerns or wish to exercise these rights, please contact us at compliance@forwardpointsolutions.com.
6. Disclosure of Your Information
6.1 Group Companies
We may disclose your personal information to any member of our group, including subsidiaries or holding companies, Partners for business purposes such as fulfilling your requests or processing payments.
6.2 Third Parties
We may share your information with fraud prevention and credit reference agencies, strategic partners, and other service providers where necessary for the operation of your account. We do not sell your personal information.
7. Communicating with You
We may contact you by email or phone for account-related matters. You can opt out of marketing communications by contacting us or using the unsubscribe link in our emails.
8. Links to Other Websites
Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept responsibility for their practices.
9. CookiesWe use cookies to enhance your experience on our website. By using our website, you agree to our use of cookies. You can block cookies through your browser settings, but this may limit your access to certain features of the site.
10. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us at:
Email: compliance@forwardpointsolutions.com
Post: Forward Point Solutions Limited, 128 City Road, London, EC1V 2NX, UK
This policy was last updated on 1st October 2024.